Technology System Maintenance and Support
What's included
Quarterly Preventive Maintenance
Scheduled visits for equipment cleaning, recording verification, firmware updates and functional testing of all system components, with a written service report after each visit.
Priority Corrective Support
Contractually guaranteed response times for system failures. Immediate remote diagnosis and on-site response in under 4 hours for mission-critical systems.
Proactive Remote Monitoring
Automated system health monitoring with early alerts for offline cameras, full storage drives and network equipment performance degradation before they cause outages.
Firmware and Software Updates
Managed firmware updates for cameras, alarm panels and network switches close security vulnerabilities and maintain system compatibility across all installed components.
Data Backup and Recovery
Periodic recording and configuration integrity verification, plus a documented disaster recovery plan to restore operations as quickly as possible after any failure.
Monthly Status Reports
Monthly report covering system availability, incidents handled, work performed and recommendations to maintain optimal performance of your technology infrastructure.
